About the role

This is a fantastic and exciting time of transformation for John Lewis Financial Services and we are now recruiting for a Senior Analytics Manager to join our newly created Insurance Pricing Team. In this role, you’ll work hand in hand with a range of commercial stakeholders, directly contributing to the success of our Insurance Products proposition.

This role is a unique opportunity to shape and build the Pricing Analytics area of our Insurance Pricing team, where you will have a pivotal role in defining and then implementing our Analytics strategy. You’ll have the opportunity to deliver a wide breadth of analytics, from insightful descriptive analytics (and associated visualisations) to the building of predictive analytical models that add significant value for our customers and our co-owned business.

We’re looking for experts in delivering actionable insights based on sound data analysis; integrating multiple data sources, to improve customer experience, profitability and improve efficiency. You will be responsible for the creation of critical management information reporting that enables us to understand the performance of our retail pricing, the effectiveness of our Insurer panels and the performance of our PCW strategy.

You’ll also use your strong Data Science techniques to support the Insurance Pricing team, actively helping to improve and advance the use of data within our pricing strategies for Home and Motor Insurance.

Key responsibilities

•  Accountability for the design, development and maintenance of Business Intelligence / Management Information.

• Ownership of a suite of management information dashboards with engaging data visualisations to and guide and support the pricing team in analysis.

• Responsible for the provision of analysis and insight from data.

• Responsible for the development of predictive models/Machine Learning

• Accountable for the maintenance of the change control process for BI/MI development.

• Responsible for the maintenance of the development workstack and prioritisation of requests.

• Accountable for following Best Practice Policies and Procedures.

• Develop and maintain monitoring and real time alerts.

• Accountable for ensuring all data usage is in compliance with relevant regulations

• Gain approval for data usage through [Data Ethics Committee].

• Produce regulatory reporting.

• Invest in your personal and professional development, acting as a role model for all Partners.

• Leverage insight and internal and external networks to keep abreast of key customer requirements, market conditions and trends, including technological advancements. 

• Support the delivery of projects as assigned by the Insurance Pricing Lead. 

• Responsible for compliance with John Lewis policies & procedures within the legal and regulatory framework 

Essential skills/experience you’ll need 

• BS/MS degree in Computer Science, Engineering or a related highly numerate subject, or extensive analytically-based experience

• Experience with analytics platforms such as PowerBI, Tableau, Qliksense etc, and working in R, Python or other programming or statistical languages

• Technical skill, knowledge and experience in the use of Big Data, data visualisation, data manipulation and enterprise reporting techniques and tools 

• Experience of synthesising complex and ambiguous information in order to drive actionable insight brought to life through communication and visualisation 

• Experience of leading a team of Business Intelligence / Management Information developers.

• Experience of general insurance data and reporting requirements.

• Good business judgement; an ability to solve complex issues with pragmatic solutions.
   

Desirable skills/experience you may have

• Experience with CDL strata, kingfisher, hummingbird, Goldfinch and RTP.

• Ideally experience with Tableau.
   

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The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. 

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