Frequently Asked Questions

General queries

How do I set up job alerts?

You will find a ‘Register for alerts’ button on most pages on JLPJobs. Once selected, you can login into your account and set your preferences in order to start receiving alerts – this can be done by job type, region, location and hours. If you haven’t got an account you will be able to create one on this page.

To cancel an email alert, you can do this under ‘Manage job alerts’ in the Candidate Communication Centre’.

 


I have a disability, what support can I get with my application?

We will always support in making reasonable adjustments for candidates where required.

Please let us know if you require extra support at any stage of the application process by emailing us at recruitment@partnershipservices.co.uk stating ‘Reasonable Adjustments’ in the title of your email. Alternatively, you can call us on 0345 6100 328.

If you require adjustments specifically at interview stage please ensure you answer ‘yes’ to the following question in the further questions section of the application form:

  • ‘If you are invited to attend an interview, do you have any special requirements / adjustments?’
I am 16 years old, can I apply?

Due to current regulations called the Working time Directive and Local Education Authority rules we are unable to accept applications from candidates who have not reached the minimum school leaving age. This is due to the restrictions on what duties you are allowed to perform and the level of supervision required at all times.

This is defined as: You must have left school and have reached the age of 16 by the start of the new school year.

For more details please go to https://www.gov.uk/know-when-you-can-leave-school

If you are aged between 16 and 18, there are restrictions on what hours we can offer you and for certain roles. Please read the vacancy information carefully to ensure there is no age restriction stated.

 

 

Can I apply for more than one role?

For some roles this is possible but please think about the type of role that will suit you and your goals, and only apply for appropriate vacancies. If you are invited to an interview we will treat the other applications as a duplicate.

Seasonal Temporary Branch Roles

You can only apply for one Seasonal Temporary role in the same branch at any given time, however you will be able to list up to two further preferences for other Seasonal Temporary roles in the same branch on your application form. If you decline an offer for the role, withdraw from that vacancy or are unsuccessful at any of the assessment stages you will be able to apply for another Seasonal Temporary role in the same branch. If you want to apply for a non-Seasonal Temporary role at the same time you will be able to do so.

 

I cannot find any vacancies for my local branch?

If a branch is not appearing in the dropdown list it means that there are currently no vacancies for that branch. You should set up job alerts and you will automatically be emailed when a vacancy that matches your preferences is live.

You can find a ‘Register for alerts’ button on most pages on JLPJobs.

 

There is a new branch opening soon, how do I find out about vacancies?

All vacancies for our new branches, both full and part time, will be advertised on JLPJobs. Please visit the following pages on our website, which lists the new locations we’re due to open:

For John Lewis

For Waitrose

If the new branch is not yet listed, then this would either mean we’re still finalising the details of our opening date or still looking to confirm that a store will be built in that location.

 

How do I log into the Communication Centre?

Every page on JLPJobs has a link to the Candidate Communication Centre which you will find under the text ‘Have you already applied for a role’. Click on the link to login in to your account. Alternatively, you can click here.

Application Queries

How will I find out if my application has been successful?

You will be able to log in to the Candidate Communication Centre daily to find out the progress of your application. All outcomes will be delivered via email to ensure you have the most up to date information on your application as soon as possible. We also recommend that you check your junk mail too.

 

My application was unsuccessful, can I request feedback?

I’m afraid that, due to the volume of applicants we receive, we’re unable to give individual feedback at application stage. However, we can provide feedback following an assessment or interview if requested.

 

Online Testing Queries

I have been invited to complete some online tests as part of the selection process. How long do I have to complete them?

To ensure we can progress your application as quickly as possible, all our tests need to be completed within two days of receiving the invitation email. We recommend you complete these as soon as possible to avoid missing the deadline and your application being withdrawn. We’ve made updates to our system, which means if you successfully pass the tests you won’t need to retake them if you apply for another role within a six month period.

You should complete the tests using a PC or laptop as they are currently not compatible with tablets or mobile devices due to the level of information given.

 

I cannot complete the online test

If you are having issues completing your online test, please try the following:

  • Avoid using Google Chrome, Safari or the newest version of Internet Explorer.
  • Avoid using tablets or mobile devices, as these are not compatible with testing.
  • Delete your browser history and all cookies before attempting to log back into the job site.

If you are still experiencing issues, please contact us directly on 0345 6100328

Do I have to complete an online test for every vacancy I apply for?

If you apply for the same type of role you will not have to complete the online tests within a 6 month period as we save test scores. You will only be required to do another online test if you are applying for a completely different role or are applying once 6 months has elapsed.

I have failed the online test, can I request feedback?

I’m afraid we’re unable to give you any specific feedback following the unsuccessful completion of one of our tests. However, we would recommend referring to the preparation pages on our website for any future applications you may wish to make.

These can be found on the ‘Road to the Partnership’ page.

 

Interview Queries

What are Right To Work documents?

It is the Partnership’s legal obligation to ensure that anyone we are looking to employ is legally entitled to work in the UK before their employment begins.

We require all candidates to provide evidence of their entitlement to work in the UK when they attend an assessment or interview. These documents will be checked and authorised by the Partner conducting the assessment. Failure to provide satisfactory evidence of your right to work in the UK will prevent your application progressing.

For more information on what documents you can bring to show you have the right to work, and more details, please follow this link to the Government Website:

https://www.gov.uk/legal-right-work-uk

I have scheduled for an interview but I can no longer attend

You can reschedule your interview by logging into the Candidate Communication Centre. Please note if you press the reschedule button your current interview slot will be deleted.

Alternatively you can email us at recruitment@partnershipservices.co.uk or phone 0345 6100328 but please ensure you let us know at least 48 hours in advance of your interview.

 

New Starter Queries

I have been offered a role in a John Lewis/Waitrose branch but I need to change my contractual hours or start date

If you have a request to adjust your start date or contractual hours you need to contact the branch directly so they can check their rota to see if they can accommodate this request. Once a new agreement has been made, the branch will need to let us know so we can make all the necessary changes on our system.