It’s that certain ‘something’.

The Partnership Spirit and Behaviours

The John Lewis Partnership ‘Spirit’ is hard to define, but it’s a culmination of all the things that make our culture so special. Commercial success, openness, fairness, transparency and pride in what we do all contribute to the Partnership Spirit.

And John Spedan Lewis knew exactly what it would mean when he shared the responsibility of ownership to create Partners. He knew it would make everyone within the Partnership honour the privilege of ownership by contributing to its success. He knew it would help define the business and contribute to the sense of ‘spirit’ we all find so very special. He knew it would mean that no matter what our level, we would all agree to behave in a certain way. This means we:

  • Take responsibility for our business success
  • Build relationships powered by our principles
  • Create real influence over our working lives

So by treating people as individuals, creating rewarding experiences at work and rewarding them with exceptional benefits, we’ve crafted a company that’s different. And in return, our Partners are expected to take responsibility for their performance, by looking at ‘what’ every individual has done and ‘how’ they’ve done it. This allows the business to set clear expectations and our Partners are happy to be measured against them.

That’s the certain ‘something’ you’ll find we all have. And it’s something we’re very proud of.

Be inspired Partnership Spirit video.

Our history. Your future? Partnership history video.