Senior Management

Every one of our department stores has a senior leadership team in place who make sure the John Lewis Partnership Spirit guides everything we do. As a leader, you’ll need to bring our business strategy to life by driving continuous development – communicating what that means so Partners understand the contribution they make to the bigger picture. You’ll also make sure everyone operates in a way that adheres to our guiding principles.

As a Senior Manager, you’ll be right at the heart of this leadership team. You’ll bring our strategy to life, promote the customer service we’re famous for and ensure it’s a place that every one of the Partners in your team is happy to work – by embedding democracy and building capability from within. You’ll listen to customer feedback and take on-board the ideas Partners have. In short, you’ll make sure everyone has their say.

Ruth, Head of Branch


Our leadership roles are divided between customer-facing department roles (including selling departments, catering and customer service) and operational support functions (such as finance, supply chain and administration).

However, to become a leader at the John Lewis Partnership we’re looking for people who are rather exceptional. Our leaders are people who can motivate our Partners – by helping them gain a better understanding of our customers and their needs and, in turn, what the Partnership needs from them to achieve that. But as well as having a handle on the bigger picture, they’re also people who are genuinely enthused about helping our Partners fulfil their own potential. It is, after all, our Partners that give us our competitive advantage and it’s up to you, as a leader, to unlock that.

If you have the potential to be a leader, or have a degree, why not take a look at our Graduate Schemes.

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