We’re renowned for our Customer Service. It’s award-winning, it’s consistently excellent and it’s one of the main reasons why our customers love shopping with us time and time again. But how have we achieved this reputation? Well one big reason is that at John Lewis, we love to sell. And that’s because we know our products inside and out, and we believe in their quality.
This in turn gives us the confidence to appreciate that we’re offering a service through selling. Not just making our customers buy things they don’t want or need. And this makes our customers feel they’ve made the right purchase, whether they’re buying the perfect wedding present or selecting a fabric for the nursery curtains. What’s more, as we promise to be ‘Never Knowingly Undersold’, we not only stand for quality, choice and outstanding customer service, we also represent fantastic value for money.
And whilst there are core attributes we look for in all our Selling Assistants, there are different skills you’ll need to bring for each area. Discover more below.
A love of Fashion is essential for those looking to work in Womenswear, Menswear or Childrenswear, but this will need to be supported by outstanding customer service skills. Our customers will be looking for you to be able to provide expert advice across our extensive range of brands to find what is right for them. Acting as an advocate for all our product ranges, you’ll know what’s in fashion now (in terms of colours and designs), and what our customers are demanding.
You have the personality that can win our customers’ trust by gauging exactly what they’re looking for – whether that’s keeping up-to-date with the latest colours, the perfect pair of jeans, or that special occasion where they want something different. You will need to be comfortable talking to customers about their individual needs and preferences, advising them of what styles suit them and the confidence to recommend alternatives when there is something which does not work. You’ll also be able to suggest how they can make the most of their outfit by suggesting accessories to complement or add to the final look.
In Fashion, you will be responsible in ensuring you deliver all this alongside outstanding service standards in housekeeping, processing sales and supporting the wider branch aims.
Our customers love their homes and it will be your job to ensure they are furnished and accessorised to reflect their individual tastes, as well as the latest trends. Your knowledge will bring our products to life, as you help them picture the difference a light might make to their dining room, or provide expert advice on the fabric choice for a sofa they’ve just chosen. Our customers will be looking to you to provide the expert guidance, whether this is highlighting the qualities of a hand stitched mattress or the advantages of a curtain lining – you will be there to provide support so the customer makes the decision which is right for them.
Like our homes, everyone’s vision is different. We all have different tastes, different budgets and like different colours. It’s your role to ‘read’ the situation, understand their needs and interpret that into a home solution that will delight them. You will be comfortable in selling across the entire product ranges, confident when dealing with major purchases and able to highlight where we can provide additional services from made-to-measure curtains, to home insurance.
In Home, you will be responsible in ensuring you deliver all this alongside outstanding service standards in housekeeping, processing sales and supporting the wider branch aims.
When our customers want the latest technology in their homes, they turn to us for our trustworthy, expert advice. You’re someone who loves technology and cannot wait to share your knowledge. From televisions to laptops, wireless music systems to headphones and the latest vacuum cleaners to food processors, you’ll take our customers through what they need and what will be best for them and their lifestyles.
You will be expected to provide the customer with options which meet their needs, highlighting the key features and benefits each will provide. Sometimes this means communicating often complex technical information in a way that’s relevant and meaningful so that the customer’s decision is considered and well-informed.
But our service doesn’t stop when you make the sale. You’ll also take them through our extended guarantees and after sales, so that customers can be assured that their purchase is protected well into the future.
In EHT, you will be responsible in ensuring you deliver all this alongside outstanding service standards in housekeeping, processing sales and supporting the wider branch aims.
Whether you’re starting out in sales or looking for a fresh challenge, what sets you apart is your natural flair for sales and customer service. Your manner is warm and approachable, you’re knowledgeable – but not forceful – and you can willingly adapt to the changing demands of a busy selling environment. On top of that you’re keen to be a co-owner in the business and eager to take on the responsibility that comes with it to drive us on to greater success.
As well as Selling Assistant roles, we also have the chance for you to raise your profile internally as a Selling Coach where you’ll share your product expertise (whether that’s Nursery, Furniture or Electrical Home Technology), which will help other Partners excel too.
There are also opportunities for Personal Stylists and Home Design Advisor roles too, for those with relevant experience.
Pay in range: £11.70 - £15.50 + Shift Premium (33% base rate) + Benefits
Closing Date: 29/1/2017
South East England
Pay in Range: £10.20 - £13.77 plus benefits
Closing Date: 26/1/2017
Pay in range: £11.70 - £15.50 + Shift Premium (20% base rate) + Benefits
Closing Date: 29/1/2017